Terms and Conditions

1. INTRODUCTION AND ACCEPTANCE OF TERMS

1.1. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you") and Kreedex Ltd, a company incorporated under the laws of the Republic of Seychelles, with its registered office at House Of Francis, Room 303, Ile Du Port, Mahe, Seychelles (hereinafter -- the "Company", "We", "Us", or "Our"), which operates the website www.racoon.gg ("Platform").

1.2. All payment processing services and financial transactions on the Platform are facilitated, managed, and cleared by our designated Payment Agent: Maxvord Ltd, a company incorporated under the laws of the Republic of Cyprus, with its registered office at [adress].

1.3. By accessing, browsing, registering an account, or using any services on the Platform, you acknowledge that you have read, understood, and expressly agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately cease all use of the Platform.

1.4. All communications between Users, Sellers, Workers, and the Company will occur electronically via:

• The Platform's dedicated live chat;
• Our official Support Email: support@racoon.gg;
• Our official Discord server: [Discord].

2. SERVICES OVERVIEW & PLATFORM ROLE

2.1. The Platform operates exclusively as an online marketplace, commercial agent, and hosting intermediary. It connects independent third-party service providers ("Sellers" and "Workers") with customers ("Users") who wish to purchase digital goods or customized services related to video games.

2.2. Scope of Core Services include:

• Boosting Services: The Platform connects Users with independent players ("Boosters" / "Workers") to assist the User in achieving desired in-game ranks, statistics, or milestones.
• Coaching Services: The Platform connects Users with experienced coaches ("Coaches" / "Workers") providing instructional guidance.
• Digital Goods: The Platform allows independent Sellers to list non-physical gaming assets, including but not limited to pre-leveled accounts, in-game skins, items, and virtual currencies.
• .

2.3. IMPORTANT NOTE: Unless explicitly stated otherwise in writing, the Company does not buy, sell, resell, or own any game accounts, digital goods, or boosting services listed on the Platform. All transactions occur directly between the User and the respective Seller or Worker. The Company's role is strictly limited to maintaining the Platform infrastructure, facilitating secure payment processing through its Payment Agent, and managing order communication.

3. DEFINITIONS

Account - a personal, non-transferable registered profile created by a User on the Platform.

Digital Services - custom, non-physical services such as Boosting, Rank Boosts, Win Boosts, and Coaching performed by Workers.

Digital Goods / Virtual Goods - Non-physical virtual assets sold by Sellers (e.g., game accounts, skins, items, virtual currencies).

User - any individual who registers on the Platform and purchases Digital Goods or Digital Services.

Seller - an independent individual or legal entity offering Digital Goods for sale on the Platform.

Worker - an independent individual providing Boosting, Coaching, or "Hire Pro Teammate" services through the Platform.

Rank Boost / Win Boost - a service where a Worker accesses a User's game account (or plays alongside them) to achieve a specified in-game rank or number of victories.

Hire Pro Teammate (Duo Queue) - a service where a User plays in a party alongside a Worker without sharing account credentials.

4. USER ELIGIBILITY AND AMENDMENTS

4.1. By using the Platform, you represent and warrant that you are at least 18 years of age (or the legal age of majority in your jurisdiction, if higher) and possess the full legal capacity to enter into binding agreements.

4.2. The Company reserves the right to amend, update, or modify these Terms at any time. Any changes will become effective three (3) days after being posted on the Platform. Continued use of the Platform after such updates constitutes explicit acceptance of the revised Terms. Users are responsible for regularly reviewing this page.

5. INTELLECTUAL PROPERTY & FAIR-USE DISCLAIMER

5.1. All content hosted on the Platform --- including texts, graphics, logos, button icons, images, software, and code --- is the exclusive property of the Company or its content suppliers and is protected by international copyright and intellectual property laws.

5.2. The Company, the Platform, and its operators are not affiliated, associated, authorized, endorsed by, or in any way officially connected with any video game publishers, developers, or distributors, including but not limited to:

Riot Games, Inc., Blizzard Entertainment, Epic Games, Electronic Arts, Valve Corporation, Take-Two Interactive, Supercell, Roblox Corporation, or any of their subsidiaries or affiliates.

5.3. All third-party trademarks, logos, brand names, and in-game assets mentioned or displayed on the Platform are the property of their respective owners. Their use on the Platform is strictly for descriptive and informational purposes to identify the compatibility of services, constituting fair use under applicable international trade regulations (including Article 14 of EU Regulation 2017/1001).

6. ACCOUNT REGISTRATION, MANAGEMENT, AND KYC

6.1. To utilize the full functionality of the Platform, users must register an Account. Registration can be completed directly or via authorized third-party OAuth providers (Google, Discord). You agree to provide accurate, current, and complete information during registration.

6.2. Accounts are strictly personal and non-transferable. You are solely responsible for maintaining the confidentiality of your login credentials. The creation of multiple accounts by a single User is strictly prohibited and may result in the immediate termination of all associated accounts.

6.3. The Company reserves the right, at its sole discretion, to conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) verification processes at any time. This may require you to provide government-issued identification, proof of address, or payment method verification. The Company may suspend accounts or freeze transactions until compliance is verified.

6.4. We reserve the right to suspend, restrict, or permanently terminate any Account without prior notice if we detect or suspect a violation of these Terms, unlawful activity, or behavior detrimental to the Platform's reputation. In such cases, any remaining internal balance may be permanently withheld or forfeited.

7. COMPLIANCE WITH THIRD-PARTY GAME RULES

7.1. The User acknowledges that the purchase of digital services, boosting, or buying pre-made accounts may violate the Terms of Service (ToS) or End User License Agreements (EULA) of the respective video game publishers. The User assumes 100% of the risk associated with such potential violations.

7.2. The Platform does not verify whether a User's order complies with third-party game rules. The Company, its Payment Agent, Sellers, and Workers shall not be held liable for any sanctions imposed on the User's game account, including but not limited to:

• In-game temporary or permanent bans; Rank resets or loss of seasonal rewards; Hardware ID (HWID) bans or restrictions.
• No refunds or compensation will be provided under any circumstances if a
• game account is penalized or banned by a game publisher.

8. PURCHASES AND ORDER PROCESSING

8.1. Registered Users may purchase Digital Goods and Digital Services via available payment channels. If a purchase is made without prior registration, an Account will be generated automatically using the email address provided at checkout.

8.2. To ensure successful order completion, the User must provide valid data depending on the service type:

• Solo Boosting: Valid login credentials, password, summoner/character name, and regional server details.
• Duo Boosting / Coaching: Valid in-game name (IGN), tag, and Discord ID.
• Digital Goods / Accounts: Delivered directly to the User's order area upon payment confirmation.

8.3. An order agreement is considered valid until the service or product is fully delivered. However, if an order remains stalled for more than thirty (30) days due to the User's failure to provide information, lack of contact, or general inactivity, the Company reserves the right to terminate the agreement. Any remaining internal credit may be cleared or subjected to an administrative maintenance fee.

9. SPECIAL CONDITIONS FOR DIGITAL SERVICES (BOOSTING)

9.1. For Win Boosting services, every match played on the account counts toward the total. If a Worker enters a promotion series or encounters fluctuations in League Points (LP), specific conversion metrics listed on the checkout page will apply.

9.2. If a User's account gains abnormally low LP per victory (due to hidden matchmaking rating system adjustments), the Company reserves the right to request an additional deposit from the User to match the extra labor required, or convert the order to a per-win format.

9.3. The User agrees not to play ranked matches on the target account while a boosting service is active. If the User logs into the account during a live session or causes an LP drop, the service may be paused, converted to a reduced rate, or terminated without a refund.

9.4. Placement match services guarantee a minimum 70% win rate. If the Worker achieves a lower win rate, the User is entitled to compensation in the form of additional free boosting games, proportional to the performance deficit.

10. REFUND AND CHARGEBACK POLICY

10.1. Virtual Goods (such as pre-made game accounts, in-game currencies, and skins) are classified as digital content that is immediately unsealed upon delivery. Pursuant to international standards, these items are excluded from the general right of withdrawal and are non-refundable and non-revocable once delivery has occurred.

10.2. A User may request a refund for Boosting or Coaching services under the following strict conditions - the request is made within 48 hours of the initial purchase, provided that no Worker/Coach has been assigned to the order and the service has not commenced.

10.3. In the event of an approved refund, the payment provider processing fees are the sole responsibility of the User and will be deducted from the final refund amount. Approved refunds will be processed by our Payment Agent within seven (7) business days from the submission date. Outside the scenarios listed above, any full or partial refunds are granted at the absolute and exclusive discretion of the Company.

10.4 Initiating a chargeback, payment dispute, or reversal request through a bank or payment provider after an order has been processed, started, or completed constitutes a material breach of these Terms.

10.4.1. If a User opens an unauthorized dispute, they agree to immediately withdraw it or repay the order amount plus an administrative penalty fee. This fee will be a minimum of €50 and up to three (3) times the order value if the dispute costs exceed €50.

10.4.2. The Company reserves the right to forward unpaid balances resulting from malicious chargebacks to specialized international debt collection agencies. The User shall bear all collection costs, legal fees, and interest.

10.5. If a User exhibits abusive, toxic, or hostile behavior toward a Worker, Coach, or Support Agent, the Company reserves the right to terminate the service immediately. Refund eligibility is entirely forfeited in this scenario.

10.6. If a User fails to respond in the order chat or fails to provide the necessary account information within seven (7) consecutive days, the order will be system-marked as successfully completed, and funds will be released to the Worker.

11. FINANCIAL TRANSACTIONS AND INVOICING

11.1. Payments on the Platform are processed securely via external payment providers (including but not limited to Stripe, Sellix, Cryptomus). The Company, via its Payment Agent in Cyprus, acts as a commercial agent facilitating secure checkout.

11.2. We are not responsible for payment attempts that are blocked, declined, or delayed by your financial institution or the external payment gateway.

11.3. Because transactions occur directly between Users and independent Sellers/Workers, the legal responsibility for issuing formal tax invoices rests solely on the independent Sellers/Workers under their local jurisdictions. The Platform may facilitate communication or provide transaction receipts but holds no direct tax or invoicing liability toward the User.

12. SPECIAL PROVISIONS FOR THIRD-PARTY SELLERS

12.1. The Company reserves the absolute right to approve, reject, or modify any listing of Virtual Goods or Services submitted by Sellers to ensure platform safety.

12.2. The Platform reserves the right to apply, modify, or deduct marketplace service fees from the sales completed by independent Sellers.

12.3. Sellers and Workers operate as independent contractors. By uploading any text, promotional assets, or images, the Seller warrants that they hold the appropriate legal licenses or rights to that media. The Platform acts as a passive host and is not liable for materials uploaded by Sellers.

13. LIMITATION OF LIABILITY & WARRANTY DISCLAIMER

13.1. The Platform and all marketplace services are provided on an "as-is" and "as-available" basis without warranties of any kind, either express or implied.

13.2. To the maximum extent permitted by applicable law, Kreedex Ltd and its Cyprus Payment Agent shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to:

• Loss of profits, goodwill, or gaming progression; Technical disruptions, website downtime, or scheduled maintenance; Malicious third-party actions, hacking, or force majeure events (war, cyber-attacks, natural disasters); User infrastructure issues (lack of antivirus, unprotected connections, local hardware failures).

14. COMPLAINTS AND DISPUTE RESOLUTION

14.1. If you believe a service was not delivered as described, you have the right to file a formal complaint within the Platform. Complaints must be submitted via:

• The official website live chat; OR Opening a support ticket in our official Discord server.

14.2. The Support Team will review and respond to all properly formatted complaints within forty-eight (48) hours of submission.

14.3. Because the Platform is an intermediary, disputes between Users and Sellers must ideally be resolved between those parties. The Platform may offer good-faith mediation but is not required to participate in any formal legal proceedings between users.

15. AFFILIATE PROGRAM TERMS

15.1. Internal balance accumulated via the Platform's Affiliate Program is subject to strict activity metrics. If an affiliate account generates no new sales and requests no withdrawals for a continuous period of six (6) consecutive months, the remaining balance will be declared invalid.

15.2. Following six months of inactivity, the Company reserves the right to clear the dormant affiliate balance without prior notice. Revoked funds cannot be recovered or reinstated.

16. NOTICE AND TAKEDOWN POLICY (DMCA / IP CLAIMS)

16.1. If you are a copyright or trademark owner and believe that any content hosted on our Platform infringes your intellectual property, you may submit a formal takedown notice to info@racoon.gg.

16.2. The notice must include a precise description of the copyrighted work, the specific URLs where the material resides, and your direct contact information. Upon receipt of a valid notice, the Platform will promptly remove or disable access to the infringing material in good faith.

17. GOVERNING LAW AND JURISDICTION

17.1. These Terms, their interpretation, and any contractual disputes arising from them shall be governed by and construed in accordance with the laws of the Republic of Seychelles, without regard to its conflict of law principles.

17.2. Any legal action, suit, or proceeding arising out of or relating to these Terms shall be brought exclusively before the competent courts of the Republic of Seychelles. Notwithstanding the foregoing, any disputes relating solely to payment processing or financial transactions handled by the Payment Agent may, at the Company's sole discretion, be resolved before the competent courts of the Republic of Cyprus.

18. FINAL PROVISIONS

18.1. If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

18.2. These Terms, along with the Privacy Policy, constitute the entire agreement between the User and the Company regarding the use of the Platform, superseding any prior written or oral agreements.