Privacy Policy

1. INTRODUCTION AND DATA CONTROLLER

1.1. Kreedex Ltd ("Company", "We", "Us", or "Our") is committed to protecting the privacy and personal data of its Users, Sellers, and Workers ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website and its associated mobile version or services ("Platform").

1.2. Data Controller: Kreedex Ltd, a company incorporated under the laws of the Republic of Seychelles, with its registered office at House Of Francis, Room 303, Ile Du Port, Mahe, Seychelles, is the primary entity responsible for processing your personal data.

1.2.1. Payment Agent: Maxvord Ltd, a company incorporated under the laws of the Republic of Cyprus, with its registered office at [Address], acts as our designated Payment Agent and processes financial and transaction data in compliance with European Union regulations.

1.3. By creating an Account, purchasing Digital Goods or Digital Services, or otherwise interacting with the Platform, you expressly consent to the collection, processing, and transfer of your personal data as described in this Privacy Policy. If you do not agree with these practices, please do not use the Platform.

2. INFORMATION WE COLLECT

We collect information that you provide directly to us, information from third parties, and information automatically collected through your use of the Platform.

2.1. Information Provided Directly by You:

Account Registration Data: Username, email address, password, and optionally your Discord ID. Game-Related Data (for Service Delivery): In-game names (IGN), character/summoner names, regional server details, tags, and where strictly necessary for Solo Boosting, encrypted account login credentials and passwords. Verification Data (KYC/AML): Government-issued identification (passport, ID card), proof of address, or payment method verification details (collected at our sole discretion under Section 6.3 of the Terms). Communication Data: Information you share via our live chat, official Discord server support tickets, or emails sent to support@racoon.gg.

2.2. If you register or log in using third-party services (Google, Discord), we receive data permitted by those services, typically including your public profile name, email address, and unique user identifier.

2.3. When you make a purchase, transactions are processed via our Payment Agent (Maxvord Ltd) and external payment gateways (e.g., Stripe, Sellix, Cryptomus). We do not store full credit card numbers or crypto wallet private keys on our servers. We collect transaction metadata, including:

Billing name, country, and email address;
Payment status, transaction date, amount, and payment method used.

2.4. Information Automatically Collected:

Log Data: IP address, browser type, operating system, referring URLs, device information, and pages viewed. Cookies and Tracking Technologies: We use cookies to maintain your session, remember your preferences, and analyze website traffic.

3. HOW WE USE YOUR INFORMATION

We process personal data based on contractual necessity (to fulfill your orders), legitimate business interests, and compliance with legal obligations. We use your data to:

Facilitate connections between Users, Sellers, and Workers; Deliver purchased Digital Services (Boosting, Coaching) and Digital Goods (Accounts, Skins, Items); Process secure payments, prevent fraudulent transactions, and manage financial reporting via our Payment Agent; Conduct KYC/AML identity verifications to secure the marketplace; Provide customer support and resolve complaints or order issues; Send critical system communications (e.g., order updates, security alerts, technical breaks) regardless of marketing preferences; Send promotional newsletters and unique discount codes (provided you have explicitly opted-in; you may unsubscribe at any time).

We do not sell your personal data to third parties. We share your information only under the following strictly controlled circumstances:

4.1. Sharing between Platform participants:

With Workers (Boosters/Coaches): To complete Solo/Duo Boosting or Coaching, the assigned Worker will receive your in-game name, regional server, and necessary account credentials. Workers operate as independent contractors and are strictly prohibited from using this data for any purpose other than completing your order. With Sellers: To deliver purchased Virtual Goods, your contact or delivery information may be securely shared with the respective independent Seller.

4.2. We share data with trusted service providers who perform operations on our behalf:

Our Payment Agent (Maxvord Ltd) and integrated payment processors; Hosting providers, database management services, and IT security partners; Specialized international debt collection agencies (in the event of fraudulent chargebacks or material breaches of Section 10.4 of the Terms).

4.3. We may disclose your data if required to do so by applicable laws of the Republic of Seychelles or the Republic of Cyprus, or in response to valid legal requests by public authorities (e.g., to comply with court orders, enforce our Terms, or protect the rights, safety, and property of the Company, our users, or the public).

5. INTERNATIONAL DATA TRANSFERS

The Platform operates globally. Personal data collected by the Company may be transferred to, stored, and processed in countries outside your country of residence, including the Republic of Seychelles, the Republic of Cyprus (EU), and servers located worldwide. By using the Platform, you acknowledge and agree to such international data transfers. We ensure that appropriate safeguards are in place to maintain an adequate level of protection for your data, regardless of where it is processed.

6. DATA SECURITY

We implement robust administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, disclosure, alteration, destruction, or accidental loss.

All data transmissions containing credentials or payment information are encrypted using Secure Socket Layer (SSL) technology.

Access to game credentials is heavily restricted to the specific Worker assigned to your order.

DISCLAIMER: While we take industry-standard precautions, no method of transmission over the Internet or electronic storage is 100% secure. Per Section 13.2 and 19.9 of the Terms, the User is responsible for maintaining local security (e.g., updated antivirus software, strong passwords).

7. DATA RETENTION

We retain your personal data only for as long as your Account is active or as necessary to fulfill the purposes outlined in this Privacy Policy.

Active Accounts: Data required to maintain your profile and complete active orders is kept while the account is open.

Legal & Financial Records: Transaction logs, financial data handled via our Payment Agent, and KYC verification records may be retained for longer periods (typically up to 7 years) to satisfy tax, accounting, and anti-fraud legal requirements under Seychelles and Cyprus laws.

Dormant/Terminated Accounts: If an account is banned, terminated, or remains inactive for an extended period, data may be deleted or anonymized, subject to retaining record fragments necessary to enforce platform bans or chargeback protections.

Depending on your country of residence (particularly if you are located within the European Economic Area), you have the following rights regarding your personal data:

Right of access: The right to request copies of the personal data we hold about you. Right to rectification: The right to request that we correct any information you believe is inaccurate or incomplete. Right to erasure ("Right to be forgotten"): The right to request that we erase your personal data under certain conditions (except where retention is legally required). Right to restrict or object to processing: The right to object to our processing of your data for direct marketing or under specific circumstances. Right to data portability: The right to request that we transfer your collected data to another organization or directly to you.
To exercise any of these rights, please submit a formal request via our
official live chat or email us at support@racoon.gg. We will respond to
your request within thirty (30) days.

9. CHILDREN'S PRIVACY

The Platform is strictly intended for individuals who are at least 18 years of age (or the legal age of majority in their jurisdiction). We do not knowingly collect personal data from children under the age of 16. If we discover that a minor has registered an Account or provided us with personal information, we will take immediate steps to delete that information and permanently terminate the account.

10. COOKIES POLICY

The Platform uses cookies to optimize your browsing experience. Cookies are small text files placed on your device. We use:

Essential Cookies: Required for core website functions, logging in, and processing orders. Analytical/Performance Cookies: To monitor web traffic, user paths, and behavior to improve platform speed and usability. Preference Cookies: To recognize you when you return to our Platform and remember your settings (e.g., currency, language).
You can configure your browser to reject cookies or alert you when
cookies are being sent. However, disabling cookies may prevent certain
elements of the Platform from functioning correctly.

11. AMENDMENTS TO THIS PRIVACY POLICY

The Company reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective three (3) days after being posted on this page. The "Last Modified" date at the top of the document will reflect the date of the latest update. Your continued use of the Platform after changes are posted constitutes your explicit acceptance of the updated Privacy Policy.

12. CONTACT INFORMATION

If you have any questions, concerns, or complaints regarding this Privacy Policy, our data handling practices, or if you wish to exercise your data privacy rights, please contact us at:

Primary Data Controller: Kreedex Ltd (Seychelles)
Financial & Payment Agent: Maxvord Ltd (Cyprus)
Official Support Email: support@racoon.gg
Official Support Channels: Website Live Chat or Support Ticket via Discord [Discord]